AI customer support that actually resolves things
AItocha CX answers customers across chat, email, voice, SMS, and WhatsApp — resolving most inquiries automatically, and handing the rest to a human agent with full context. No dead-end chatbots.
Most "AI support" is a chatbot that reads your FAQ back at customers and gives up the moment a question gets specific. AItocha CX is trained on your actual knowledge base and past conversations, so it answers real questions correctly instead of deflecting them. When it genuinely can't help, it hands off to a human agent with the full conversation already in context — the customer never has to start over.
Everything a support team needs, in one platform
Every channel, one inbox
- Embeddable live chat widget
- Email, SMS & WhatsApp Business
- AI voice with live agent handoff
- Unified inbox across every channel
Built for support teams
- Skill-based teams & queues
- SLA tracking with breach alerts
- No-code workflow automation
- AI-assisted QA coaching
Contact CRM
- Contact profiles & AI lead scoring
- HubSpot CRM sync
- Proactive engagement triggers
- Campaign & conversion tracking
Admin & security
- Role-based access control
- Audit logs, SOC 2-ready
- Multi-site with data isolation
- Scoped API keys
Built for small teams and enterprise support orgs alike
AItocha CX runs on its own, or alongside the CRM you already use.
Small business
- Self-serve setup in about 5 minutes
- Works standalone — no CRM required
- One inbox for chat, email & SMS
Enterprise
- RBAC, audit logs & SLA tracking
- HubSpot & Salesforce-adjacent workflows
- Multi-site support for larger orgs
Already using Zendesk, Intercom, or another helpdesk? AItocha CX can run alongside it or replace it — whichever fits your team.
Start free, scale as you grow
14 days, full access, no card required.
Launch AI-assisted chat in an afternoon.
Add voice, SMS, and deeper CRM sync as you grow.
RBAC, SLAs, and multi-site for compliance-heavy teams.
Common questions
How fast can I get started?
Most small teams have the chat widget live in about 5 minutes — sign up, paste one script tag, and AI resolution starts working off your existing help content right away.
What happens when the AI can't resolve something?
It hands the conversation to a human agent with the full history and context already loaded, so the customer never has to repeat themselves.
Do I have to replace my existing helpdesk?
No. AItocha CX runs standalone, or alongside tools like HubSpot — you don't have to rip anything out to try it.
Which channels does it cover?
Live chat, email, voice, SMS, WhatsApp, and social DMs, all landing in one unified inbox.
Is there a free trial?
Yes — 14 days of full access, no credit card required.
Is it secure enough for larger teams?
The Enterprise tier adds role-based access control, audit logs, and SOC 2-ready infrastructure for teams with compliance requirements.
More from AItocha
Part of the same AI-powered suite.
Ready to try AItocha CX?
Head over to the live product and take a look around.